Refund Policy

1Introduction

This Refund Policy explains when and how you can request a refund for a OneLinkHQ subscription or paid feature. We aim to keep this process fair, transparent and quick to resolve.

This policy applies to subscription plan payments made on OneLinkHQ. It does not apply to sales of digital products made by individual creators through their own OneLinkHQ storefront — those transactions are governed by the individual seller's own refund terms, where applicable.

2How Payments Currently Work

Because verification is manual, refund requests during this phase are also reviewed manually by our team rather than being processed automatically through a payment gateway.

3Refund Eligibility

You are eligible for a refund in the following situations:

Refund requests are generally accepted within 7 days of the original payment date. Requests made after this window will be reviewed on a case-by-case basis.

4Non-Refundable Cases

• Subscription fees for a billing period that has already been substantially used.
• Any fees explicitly marked as non-refundable at the time of purchase (e.g. certain promotional or discounted plans).
• Payments made toward add-on services that have already been delivered (e.g. a completed automation setup, a sent email campaign).
• Amounts lost due to entering an incorrect UPI ID or account detail on your end during manual payment.

5How to Request a Refund

• Email support@onelinkhq.com with the subject line "Refund Request".
• Include your registered account email, the UTR/transaction reference number, the date of payment, and the reason for your request.
• Our team will review your request and respond with a decision, typically within 3-5 business days.

6Refund Timeline

Once a refund is approved, we initiate it back to the original UPI account used for payment within 5-7 business days. Depending on your bank, the amount may take a few additional days to reflect in your account after we initiate it.

7Duplicate or Failed Payments

If money was deducted from your account but your plan was not activated, this usually means the transaction is still awaiting verification, or the UTR submitted didn't match our records. Before requesting a refund, please:

• Check your dashboard to confirm your plan status.
• Re-submit your UTR number and screenshot if you haven't already, via your dashboard's payment section.
• If the issue isn't resolved within our stated verification window, contact support — we will trace the transaction and either activate your plan or process a refund.

8Once Automated Payments Go Live

When our Razorpay integration is fully activated, subscription payments and refunds will additionally be processed through Razorpay's automated systems, which typically settle refunds faster than manual bank transfer. This policy will be updated to reflect the automated process before that change takes effect, and the eligibility principles described above will continue to apply.

9Contact Us