1Response Times
| General account & technical queries | Within 24-48 hours |
| Payment verification (manual UPI) | Within our stated verification window shown on your payment screen |
| Refund requests | Reviewed within 3-5 business days |
| Security-related issues | Prioritized — typically same day |
Since subscription payments are currently verified manually (our Razorpay integration is being finalized), please allow some time after submitting your UTR and screenshot before your plan reflects as active. If it's been longer than the window shown on your payment page, email us and we'll check it directly.
2Common Topics
Jump straight to the right place for these frequent questions:
3Before You Write In
To help us resolve your issue faster, please include:
- Your OneLinkHQ account email address
- A short description of the issue, and any error message you saw
- For payment queries — your UTR/transaction reference number and the date you paid
- Screenshots, if relevant
4Contact Us
OneLinkHQ Support
support@onelinkhq.com
OneLinkHQ, India